New Lanark Mill Hotel scoops prestigious award

One of Lanarkshire’s most popular venues, the New Lanark Mill Hotel, has been recognised at the inaugural Prestige Hotel Awards.  

The awards, which were voted on by the public, look to celebrate and reward outstanding service within the hotel industry. At a glamourous ceremony held in Glasgow, the New Lanark Mill Hotel walked away with the title of ‘Front of House Team of the Year.’  

It was the team’s professional and helpful attitudes which scored them the accolade. Judges also noted the staff’s commitment to customer service and willingness to go the extra mile to ensure that guests have a memorable experience.

Speaking of the newly awarded title, New Lanark Mill Hotels’ general manager John Stirrat, said:

“It would be a cliché to say that I have the best front of house team, as I suppose most hotel managers would say the same. However, I genuinely believe that I have. What a team! They have embraced so much and have helped develop the hotel into such a successful business. With a yearly average occupancy of 84% we are completely bucking the trend and beating national averages. There is no question that this is down to the effort that each and every member of my team puts into their role.”

The New Lanark Mill Hotel is located at the UNESCO World Heritage Site New Lanark. A popular meetings and events venue, it boasts five function rooms capable of holding between 15 to 150 delegates.

More information on the New Lanark Mill Hotel, including the delegate pack, can be found on the venue’s dedicated page.